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Frequently Asked Questions

  • Do you offer warranty?
    Yes, 3D Potter offer a 1-year from date of purchase manufacturer defect warranty. This excludes consumable parts such as polycarbonate tubes, and ACME screws. We also will not cover damage from electrical or USB port surges, or corruption of the firmware. Full information on our warranty can be found here: https://docs.google.com/document/d/1Z9jx1DyrXjjfqQqdB9YPhhqOt0luRj0OLynrjKcb8s4/ Geotecture is offering technical support and can help you to keep your 3DPotterbot running.
  • Clay preparation
    1. Cut clay into smaller sections, put in microfiber towel or felt in the plastic bag, and 10-15 oz. of water, close the bag. The moisture from the cloth will penetrate into the clay in about a day or so. 2. Manual wedging with adding extra water until the consistency is right. 3. Use a pug mill and add small amounts of water while cycling the clay through the pug mill several times to get the right consistency. Then the tubes can be loaded directly from the pug mill.
  • Do I need 3D printer or pottery experience to use a 3D potter Printer?
    You do not need previous experience, but it helps. 3D Potter ceramic printers work like standard 3D printers. 3D printers read g-code files, which must be generated by a slicing program, which then is fed a model file. If you do not have 3D printing experience, you will need to learn model file generation as well as slicing software operations. There are many videos available on YouTube that will teach you how to use 3D printers, slicing, and model generation. Clay and its preparation is another part of using our printers. There are many factors that can affect the properties of clay and having the right consistency is key. Clay that is too hard or too soft can cause issues with our extruder system. We have YouTube videos on clay preparation. Have fun and be prepared to get dirty.
  • How do I create an object?
    Basic object creation and slicing tutorial: https://www.youtube.com/watch?v=umOpoPM2Asc In order to create an object you must first develop a shape. There are some simple programs like, Tinkercad, but our favorite is Fusion 360 which is free for students and small businesses. These software programs are capable of just taking simple shapes and turning them into very attractive objects to print on our ceramic printer. After you've generated your vessel, it's a simple process with Fusion 360 or any other program to turn it into STL file. From the STL file the program needs to be sliced and processed into g-code. This process has become very simple over time with multiple free programs like Repetier, Cura, and Simplify 3D which is $150 but has some very good features and visualizations. Once you slice your object and set the parameters for the printer, it automatically generates the G code. This G code can be saved to an SD card and inserted or uploaded into the machine. After loading the SD card, it's a simple process of pushing two or three buttons and your print will start. From the touchscreen you have full control over the speed and ceramic flow again so that you're capable of fine tuning the print even while it's in process. For our wireless design, you can view all of your files and select which file you want to print.
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